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Is Customer Support Important When Selecting Project Management Software?

When selecting your work management tool, it’s easy to sign up for the first self-serve application you like, but having robust customer support is not just a luxury—it’s a necessity. Whether you’re a small creative team or a large organization, the quality of customer support can significantly impact your project’s success. Here’s why exceptional customer support is essential in project management tools and how RoboHead stands out in this critical area compared to Workfront.

Why Robust Customer Support is Essential

  1. Minimizes Downtime
    • Quick Issue Resolution: When technical issues arise, immediate support can prevent prolonged downtime, ensuring your projects stay on track. Efficient customer support means your team can quickly return to their tasks without significant delays.
  2. Ensures Adoption Across Your Organization
    • Guidance and Training: Good customer support includes onboarding and training, helping users to maximize the tool’s features. This support is crucial for new users and for getting the most out of the project management tool.
  3. Boosts Team Productivity
    • Efficient Problem Solving: With accessible and knowledgeable support, teams can resolve issues swiftly, leading to uninterrupted workflows and higher productivity. This efficiency is especially important in high-pressure environments with tight deadlines.
  4. Facilitates Smooth Implementation
    • Implementation Assistance: Transitioning to a new project management tool can be daunting. Robust support ensures a smooth implementation process, minimizing the learning curve and helping teams become operational faster.
  5. Provides Continuous Improvement
    • Feedback and Updates: Ongoing support often includes gathering user feedback and providing regular updates. This continuous improvement loop ensures the tool evolves to meet users’ needs better.

How RoboHead Excels in Customer Support

RoboHead understands the critical role customer support plays in project management success. Here’s how RoboHead excels compared to Workfront:

  1. 24/7 Customer Support
    • Unlike Workfront, RoboHead offers round-the-clock support. This availability ensures that no matter when an issue arises, assistance is just a call or message away.
  2. Dedicated Support Team
    • RoboHead provides a dedicated support team that is familiar with your specific needs and usage patterns. This personalized approach ensures faster and more accurate resolutions.
  3. Comprehensive Onboarding and Training
    • RoboHead excels in offering detailed onboarding and training sessions, helping teams to quickly get up to speed. This support is tailored to your team’s specific workflows and projects.
  4. Proactive Support Approach
    • RoboHead’s support team doesn’t just wait for issues to arise; they proactively reach out to ensure everything is running smoothly. This proactive approach helps prevent problems before they impact your project.
  5. User-Friendly Help Resources
    • RoboHead offers a wealth of self-help resources, including detailed documentation, video tutorials, and a community forum. These resources empower users to find solutions independently and quickly.
  6. Free Training Events
    • From monthly webinars to our annual 2-day user conference, there are always ways to learn new and better ways to use your tools and level up your practice. 
  7. High Customer Satisfaction Ratings
    • According to reviews on G2 and Capterra, RoboHead consistently receives higher ratings for customer support compared to Workfront. Users highlight the responsiveness, knowledgeability, and helpfulness of the RoboHead support team.


For project managers, robust customer support is a cornerstone of success. It minimizes downtime, enhances user experience, boosts productivity, facilitates smooth implementation, and ensures continuous improvement. RoboHead’s commitment to exceptional customer support sets it apart from competitors like Workfront, providing users with the reliable assistance they need to manage their projects effectively.

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