When No One Follows the Process

Every creative or marketing leader knows the feeling: you’ve carefully built a process to bring order to chaos—yet people ignore it. Work slips through back channels, leadership bypasses approvals, and team members complain that the process “slows them down.” You’re not alone. In a recent RoboHead LeaderLab session, participants voiced the same frustrations: “Not having […]

How a “Small but Mighty” Design Team Manages Complex Workflows and Tight Deadlines

New episode of Behind the Process features Loma Linda University Health’s creative leaders sharing their secrets for balancing flexibility with structure In the latest episode of Behind the Process, host Will Goad sits down with two seasoned creative professionals from Loma Linda University Health: Jhanelle Zurbano, Manager of Design Services, and Dawn Chilson, Project Graphic […]

Stop calling it Return to Work

Instead of generating a list of things to do, these leaders questioned the entire premise and walked away with thought-provoking ideas that I cannot wait to share!